Refund Policy

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Refunds & Return Policy

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Disclaimer: By making a purchase on this website, you agree to the terms of our Refunds and Return Policy as outlined below. We reserve the right to modify these terms at any time, and it is your responsibility to review them before completing a transaction. Use of this website and its services constitutes acceptance of these conditions.
 

Returns

We accept returns within 14 days of delivery, provided the item is unused, in its original condition, and returned with all original packaging. To initiate a return, please contact our customer support team with your order number and reason for return. Unauthorized returns may not be accepted.

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Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days, depending on your financial institution.

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ֿNon-Returnable Items

Certain items are non-refundable and non-returnable, including but not limited to:

• Downloadable or digital products

• Perishable goods

• Custom or personalized items

• Gift cards

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Late or Missing Refunds

If you haven’t received a refund after the standard processing time, please first check with your bank or credit card company. If you've done this and still have not received your refund, contact us at shop@doctorgavrielov.com

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Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us within 7 days of delivery.

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